About Kyle
Greetings, my name is Kyle! For the past 15 years, I've had the privilege of being a Service Advisor at Napleton's Auto Park in Urbana, Illinois. With my daughter by my side, who keeps me on my toes at eight years old, I've got the perfect balance of professional and personal life. I'm proud of my strong work ethic and customer-first approach. I'm dedicated to providing the best possible experience to every client, ensuring their vehicles are running smoothly. On the weekends, I love catching a football game or hanging out with family and friends. I'm always up for a friendly chat about sports, especially the Eagles, as well as everything automotive. Feel free to stop by our dealership or give me a call. Let's discuss your Hyundai or Genesis and keep your ride in top shape.
Customer rating
4.0 / 5 based on 215 ratings (124 written reviews)
Recent reviews
Kyle was fine. I thought the coat was high and it took a long time. But the folks there and the venue are nice.
— Mark L. ,
Kyle handled everything and made it so easy to order a 2nd FOB for my vehicle. I appreciate how smoothly the process went from start to finish.
— Brenda S. ,
Kyle explained what would be happening, and kept me informed about the goings-on. He was fantastic to work with, and I look forward to doing so again!
— Celia J. ,
Kyle was fine but our appointment was at 2:00 and they didn’t even take Otis car till 4:30. The oil change before that took five hrs. So I’m overall not impressed!
— Patty S. ,
Great experience
— Jamal B. ,
Awful. As have all my experiences at napletons
— Taya R. ,
He was very polite.
— Beth L. ,
I don’t like giving service workers a low rating because I do know they work hard much of the time, but I was let down by the level of service I received compared to other visits. I never received a phone call or text telling me my car was ready to be picked up. I had to call myself two hours after I hoped to get it back. I did try calling twice when I was told my car would be ready but nobody was answering the phones. When I got there after work to pick up my car, I stood in front of Kyle and another service person who were talking and printing stuff and they never even acknowledged me. They had to have noticed me because I was standing right there very awkwardly maybe 10 feet away. Two other people came in and we all just stood there waiting. I didn’t receive help until another woman came out and I asked her to help me. I would have been happy just being acknowledged and told they would be with me in just a moment. It was overall not the type of service I’m used to there. Jamal on the other hand—he’s the best! Maybe he just set the bar really high in terms of friendly and helpful service.
— Tanya G. ,
Wonderful service! Quick, thorough and reliable. The video inspections are a nice touch. It is interesting to see what the technicians see when they inspect your car. Gone are the days of being show a reused air filter that happen to have the same leaves in it as the oil change 3 months ago!
— Brianna L. ,
I rate Kyle a 10 because he really heard my concerns and addressed them accordingly.
— Kellye S. ,